RenewityRMA is a Returns Management solution for manufacturers and their customers. It manages the complete product return lifecycle — right from the customer initiating an RMA request with our online customer portal to the completion of the repair process.
Today’s internet savvy customer demands an online portal for customer service on your website, and expects fast turnaround on repairs and visibility into the returns process.
If you are using an inefficient, manual returns system with no customer visibility then it is time to change. Your customers are more powerful than ever before with the Internet and social networks. A customer return is probably the biggest issue a customer will have with your company. To be a winner in the Customer Controlled Economy, you need superior online after-sales service. Remember, you are only as good as your customer worst customer experience – don’t let it be returns, a bad reputation is only 1 tweet away.
RenewityRMA is configurable to your process and data, and has all the features needed for Returns Management for manufacturers: multiple RMA and Ticket processes, multiple units on one RMA, split units, swap units, parts lookup, serial number checking and warranty checking, custom fields, custom screens, role based permissions and views, custom states, state events, escalation events, and free customer portal.
PRICING: $69 per month per service rep license, customer portal licenses free, minimum 4 licenses.