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Let's make service better
Renewity builds software for better after-sales service

More than...
1 Million RMAs processed to date

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Did you know that profit margins are 2 to 3 times higher for after-sales services than for product sales in many manufacturing companies, and that exceptional after-sales service generates an excellent customer experience that grows service revenues? Most companies concentrate on product development and product sales, but that is only “one side of the coin” – the other side is providing excellent service to customers that have bought your products. It is not enough to just develop quality and innovative products, you also need to provide quality service throughout their lifetime – ex. Apple and AppleCare for iPhones. That’s where we come in.

After-sales service is the flip side of the coin.

Good after-sales service improves the customer experience and increases profitability. It requires work to get it right. It needs to be responsive, fast and efficient, and specific to your products and processes. That’s where we come in.

Renewity is an after-sales service solution for manufacturers and their customers. Renewity helps you manage and track products returned for service, and automate communications with your customers and internal teams. Renewity handles the complete product returns and service lifecycle — right from the customer initiating an RMA with our online customer portal to the completion of the repair process.

Renewity is self-configurable to your processes, data and workflow. Renewity is industry proven with the features needed for after-sales service and returns management: multiple RMA and service processes, multiple units on one RMA, split units, swap units, parts lookup, serial number and warranty checking, custom fields, custom screens, role based permissions and views, custom states, state events, escalation events, and more…

PRICING: $69 per month per service rep license, customer portal free.

Download our Renewity RMA Overview PDF

Renewity RMA™ was designed for...

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SME Manufacturers

RMAs for repair and calibration of mission-critical products.

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Large Manufacturers

RMAs for repair and calibration of a high volume of lower-value products.

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Service Centres

RMAs for repair and calibration of multiple products and manufacturers.

Renewity RMA™ by the numbers

1 Million

RMAs processed to date

66%

improvement in turnaround time

15%

increase in service revenue

98%

satisfaction with the customer portal

Key Features

Customer Portal

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Provide customer transparency by enabling your customers to initiate an RMA requests

Advanced Reporting

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Management benefits from charts and reports that provide insights into repair process performance

Third-party Integration

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Renewity RMA integrates with CRM systems such as NetSuite and Salesforce.com

Customization by Service Team

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Create as many RMA workflow processes as you need, to suit your business needs, without involving IT

Powerful Automated Communications

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Automation features increase turnaround time by 66% and generate an increase in service revenue by 30%

Benefits by Role

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Customers

Instantly receive an RMA # and shipping information upon initiating an RMA online.

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Completely customizable to fit any RMA process.

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Repair Center

Easily identify and action priorities with flags on items that need immediate attention, automated customer communications, etc.

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Partners/Distributors

3rd party service centres are transparent to the customer.

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Quality Assurance Manager

Receive detailed feedback concerning product quality, recurring problems, parts use, etc.

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Chief Executive Officer

Gain visibility into service issues that impact customer satisfaction, revenue and profitability.

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VP of Sales

Allows visibility to client to ensure highest customer service satisfaction.

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Director of Operations

Review detailed reports on turnaround time, increase efficiencies and get complete control of the RMA process.

Testimonials

“Before Renewity RMA™, every RMA required 12 pieces of paper. Now we are paperless.”
“Renewity RMA™ is part of the reason we retained customers and grew our service business.”
“Renewity RMA™ was key to improving our service revenue by almost $2,000,000 by doing 20-25% increase in throughput with no increase in costs.”
“It was really fast to set up, and worth every penny. It has paid for itself many times over.”
“The Renewity RMA™ online portal is instant!
“We were growing from a $5M to a $40M company and needed RMA automation to scale our support function.”

Some of our customers