Did you know that profit margins are 2 to 3 times higher for after-sales services than for product sales in many manufacturing companies, and that exceptional after-sales service generates an excellent customer experience that grows service revenues? Most companies concentrate on product development and product sales, but that is only “one side of the coin” – the other side is providing excellent service to customers that have bought your products. It is not enough to just develop quality and innovative products, you also need to provide quality service throughout their lifetime – ex. Apple and AppleCare for iPhones. That’s where we come in.
After-sales service is the flip side of the coin.
Good after-sales service improves the customer experience and increases profitability. It requires work to get it right. It needs to be responsive, fast and efficient, and specific to your products and processes. That’s where we come in.
Renewity is an after-sales service solution for manufacturers and their customers. Renewity helps you manage and track products returned for service, and automate communications with your customers and internal teams. Renewity handles the complete product returns and service lifecycle — right from the customer initiating an RMA with our online customer portal to the completion of the repair process.
Renewity is self-configurable to your processes, data and workflow. Renewity is industry proven with the features needed for after-sales service and returns management: multiple RMA and service processes, multiple units on one RMA, split units, swap units, parts lookup, serial number and warranty checking, custom fields, custom screens, role based permissions and views, custom states, state events, escalation events, and more…