RenewityRMA is a Returns Management solution for manufacturers and their customers. It manages the complete product return lifecycle — right from the customer initiating an RMA request with our online customer portal to the completion of the repair process. Today’s customer demands an online portal for customer service on your website, and expects fast turnaround on repairs and visibility into the returns process.
If you are using a inefficient, manual returns system with no customer visibility then it is time to change. You don’t consider this urgent ? OK, but as Edwards Deming once said “It is not necessary to change. Survival is not mandatory.” A customer return is the biggest issue a customer will ever have with your company. Handle it well, handle it fast, or your competitor will.
RenewityRMA is configurable to your process and data, and has all the features needed for Returns Management: multiple RMA and Ticket processes, multiple units on one RMA, split units, swap units, parts lookup, serial number checking and warranty checking, custom fields, custom screens, role based permissions and views, custom states, state events, escalation events, and free customer portal.