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Service Team Automation
With Your Process, Custom Data and Workflow

More than...
1 Million RMAs processed to date

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RenewityRMA is an online returns system for manufacturers and distributors and their customers. It manages the complete product return lifecycle — right from the customer initiating an RMA request with our online customer portal to the completion of the repair process. It handles: multiple RMA and Ticket processes; multiple units on one RMA; split units; swap units; parts lookup, serial number checking and warranty checking; custom fields; custom screens; role based permissions and views; custom states; workflow;  escalation events; and free customer portal. Why Renewity? It provides a feature-rich system that can be configured by a service team without IT involvement. If you can conceive it, you can realize it in RenewityRMA, yourself.

Download our Renewity RMA Overview PDF

Renewity RMA™ was designed for...

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SME Manufacturers

RMAs for repair and calibration of mission-critical products.

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Large Manufacturers

RMAs for repair and calibration of a high volume of lower-value products.

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Service Centres

RMAs for repair and calibration of multiple products and manufacturers.

Renewity RMA™ by the numbers

1 Million

RMAs processed to date

66%

improvement in turnaround time

15%

increase in service revenue

98%

satisfaction with the customer portal

Key Features

Customer Portal

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Provide customer transparency by enabling your customers to initiate an RMA requests

Advanced Reporting

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Management benefits from charts and reports that provide insights into repair process performance

Third-party Integration

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Renewity RMA integrates with CRM systems such as NetSuite and Salesforce.com

Customization by Service Team

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Create as many RMA workflow processes as you need, to suit your business needs, without involving IT

Powerful Automated Communications

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Automation features increase turnaround time by 66% and generate an increase in service revenue by 30%

Benefits by Role

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Customers

Instantly receive an RMA # and shipping information upon initiating an RMA online.

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Completely customizable to fit any RMA process.

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Repair Center

Easily identify and action priorities with flags on items that need immediate attention, automated customer communications, etc.

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Partners/Distributors

3rd party service centres are transparent to the customer.

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Quality Assurance Manager

Receive detailed feedback concerning product quality, recurring problems, parts use, etc.

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Chief Executive Officer

Gain visibility into service issues that impact customer satisfaction, revenue and profitability.

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VP of Sales

Allows visibility to client to ensure highest customer service satisfaction.

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Director of Operations

Review detailed reports on turnaround time, increase efficiencies and get complete control of the RMA process.

Testimonials

“The Renewity RMA™ online portal is instant!
“Renewity RMA™ was key to improving our service revenue by almost $2,000,000 by doing 20-25% increase in throughput with no increase in costs.”
“Before Renewity RMA™, every RMA required 12 pieces of paper. Now we are paperless.”
“It was really fast to set up, and worth every penny. It has paid for itself many times over.”
“We were growing from a $5M to a $40M company and needed RMA automation to scale our support function.”
“Renewity RMA™ is part of the reason we retained customers and grew our service business.”

Some of our customers